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Store & Shipping

Shipping is a flat $7.95 per order. However after you reach $100.00 shipping is FREE.

We ship your orders from various warehouses in the USA. Our inventory is distributed over multiple fulfilment centres around the US in order for you to receive your order faster. This means orders containing multiple items may be shipped individually. You may receive an item before the next. So don't panic if you don't receive all of your items at once as the others are on the way. If you do not receive all your purchase within 2 weeks, please contact us to look into your shipment.

No! We currently ship to USA from DooDgear.com and Canada from DooDgear.ca.

Please allow 1-2 business days for processing your order. After which, your order will be ready to ship out. It usually takes only 3-5 business days for shipping in the US depending on your location.

We will send you a tracking number when your order ships. Simply visit the carrier's website and enter the tracking number to see the shipping status of your package.

Please note that the tracking information will be displayed after 2 days after being updated.

Therefore, if you can't find tracking information about your package, please try in 1-2 days later.

Your shipment may be delayed for many reasons. Common delays can be due to e.g. weather incidents, customs or backlogs. 

If there's an issue with your package, please contact support@doodgear.com. Please be sure to include your order and tracking numbers, a brief explanation of the problem, and any case or reference numbers you have started with the carrier.

The value and shipping information is printed on a sticker on the outside of the package when your order is shipped. We will mark the package as gift for our customers. BUT duties and taxes are calculated and charged by customs officials in your country. As such, they are beyond our control. As the importer of record, you are responsible for duties, taxes, and any other charges that your country chooses to impose for the import.

How much will customs charges be for my country?

As charges are individually assessed by your country’s officials upon import, we are unable to provide an estimate on how much you may be charged for customs. Charges vary from cases to case. Instead, please try contacting the customs officials in your country to get a better idea of what the customs charges may be for your order.

Payment

Current payment methods for US orders are Visa, Mastercard, Amex, Apply Pay, Google Pay and PayPal.

Currently all of our prices are in US Dollars.

Ordering

You will receive an email confirmation containing the Order Number and details of your purchase.

Amending your order is allowed within 12-hours of purchasing the item/s. You may contact us via support@doodgear.com to request for change.

To view the contents of your cart, click on the Cart icon located on the top of the website page. Once you click on this icon, you can easily change the number of quantity you want to purchase of a particular item in your cart by updating the quantity listed. You can also delete any item in your cart by clicking the (-) button next to the quantity listing.

To place an order:

1. Finished adding items to your shopping cart

2. You may choose to proceed on through our website checkout or through PayPal. 

a. If you wish to continue on through our website checkout, click on the “Checkout” green button located on the right side of the screen.

b. If you wish to continue through PayPal, click on PayPal button

3. You will then be transferred to our Customer Information page. You will be prompted to enter:

a. Email address

b. Name

c. Address

4. If you have a valid discount code, you may enter it in the " Discount" field located on the right said of the screen. Be sure to click on the "Apply" button in order to have your discount calculated and applied to your order.

5. Continue on by clicking “Continue to Shipping Method” button. You will then proceed on to selecting the Shipping Method. At this phase, we recommend that you recheck your Shipping Address to be able to return back if there are any mistakes. Once everything is OK, click on “Continue on to Payment Method”

6. You will need to enter in your payment details. You will have the option of indicating that the shipping and billing details are the same, if applicable. 

7. Once you have completed the form, click on the "Complete Order" button. You will be brought to a screen that provides an order summary together with an on-screen order confirmation, as well as a second confirmation via e-mail.

  

Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department by sending an email at support@doodgear.com

Returns

Please refer to our Return & Exchange Policy relating to returns.

Our customer service is open 24/7. We will endeavor to reply to your query as soon as possible.

You may contact us at our support channel support@doodgear.com for more information.

Cancellation of order is allowed within 12-hours of purchasing the item's. After 12-hours, cancellation will no longer be entertained. You may contact us via support@doodgear.com to request for cancellation.

Security

Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our bookstore encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. 

Yes. To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.

 

To make you more secure and to give you an idea of how our business is going, we have received thousands of orders via credit card gateway. 

Yes. Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law. 

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